Hospital Policies - Temple Veterinary Hospital of Western Hills - Temple, TX

G&G of Western Hills

2312 W. Adams Ave
Temple, TX 76504


Hospital Policies

Appointment Policy 

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment only. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

New Client Appointment Reservation Policy 

Every client and every pet is very important to us. Whether it be a wellness exam, a sick pet appointment, or surgery, we pride ourselves in making time for all our patients. Due to the limited number of appointment hours in a day, the high volume of requests, and the adverse effect that a "no show" has for other clients who need to schedule appointments for their pets, we have implemented this policy.

New Client Reservation Deposit

  • New clients are required to pay a $50 reservation deposit at the time of scheduling their first appointment. (Each pet scheduled requires its own reservation deposit.)
  • The reservation deposit will be applied toward the first appointment's final bill.
  • If rescheduled, the deposit will be applied to the rescheduled reservation.
  • The reservation deposit will be forfeited in the occurrence of a "no show" and/or cancellation with less than a 24-hour notice.

Cancellation/ No Show Policy

We require at least 24 hours notice to cancel an appointment. After one "No Show" or two "less than 24 hours notice", you will be limited to SAME DAY scheduling only. Same day scheduling means client may call in the morning to check for availability that day. To respect our clients time, running late may result in rescheduling your appointment. 

Patient Arrival Policy

For your protection, and that of others, ALL dogs must be on a leash and properly controlled before entering the clinic. ALL cats must be presented in an appropriate cat carrier or on a leash.


Boarding Policy

All dogs must have current immunizations against rabies, distemper, parvo virus, bordetella and influenzia.  All cats must have current immunizations against rabies   and feline distemper, rhinotracheitis and calici virus.  Owner administered vaccines are NOT accepted for our boarding facility.

All pets must have had a fecal examination for intestinal parasites with the last six months.  All dogs must have had a heartworm blood test within the past twelve months. Heartworm preventive medication is recommend. 


  • All pets must be free of external parasites (fleas & ticks) when admitted for boarding or must be treated upon admission.

  • Animals will be admitted and discharged only during regular office hours.

  • An emergency telephone number should be left with the clinic staff.

  • We furnish all normal food and bedding. 

  • All we need is your pet! You are welcome to inspect the kennels at any time - we're proud of them. Ask us for a complete printout of our boarding policy.


For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.


Payment Policy

We require FULL payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover & American Express, cash and personal checks. 

We also offer and accept Care Credit.   Ask us how you may apply.

Our Staff

Our Services

Contact Us